FaqCommercialSupport

Revision as of 19:00, 9 November 2009 by Pgebauer (Talk | contribs)

Would NetBeans consider a commercial support agreement with us for a particular version of the IDE?


Yes, commercial technical support is available for the NetBeans IDE. Sun Microsystems has offerings Sun Developer Expert Assistance (DEA) for per-incident code-level support, or Sun Software Service Plans for NetBeans IDE for escalation of defects. For a full comparison of these offerings, see the Sun Developer Services Buying Guide.

Free community support: In general, support questions concerning the IDE are answered for free on the NetBeans mailing lists, but no guarantee is offered as to the veracity or promptness of anyone's answer (whether by Sun employees or community members). Also, the support team's blog has tips on how to use NetBeans effectively and become more productive.

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