FaqCommercialSupport

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===Would NetBeans consider a commercial support agreement with us for a particular version of the IDE?===
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==Would NetBeans consider a commercial support agreement with us for a particular version of the IDE?==
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Yes, [http://www.netbeans.org/kb/support.html commercial technical support] is available for the NetBeans IDE. Sun Microsystems has offerings [http://developers.sun.com/services/expertassistance/index.jsp?intcmp=1365 for per-incident code-level support], [http://developers.sun.com/services/?intcmp=1365 for escalation of defects], or [http://www.sun.com/service/serviceplans/guide/developer/?intcmp=1365 for enterprise-level support] for NetBeans. For a full comparison of these offerings, see the [Sun
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  Developer Services Buying Guide | http://developers.sun.com/services/SDS_Buying_Guide_053107.html].
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Yes, [http://www.netbeans.org/kb/support.html commercial technical support] is available for the NetBeans IDE. Sun Microsystems has offerings [http://developers.sun.com/services/expertassistance/index.jsp?intcmp=1365 '''Sun Developer Expert Assistance (DEA)'''] for per-incident code-level support, or [http://www.sun.com/service/serviceplans/software/index.jsp '''Sun Software Service Plans (S3P) for Developers'''] for escalation of defects for NetBeans. For a full comparison of these offerings, see the [http://developers.sun.com/services/SDS_Buying_Guide_053107.html Sun Developer Services Buying Guide].
Free community support: In general, support questions concerning the IDE are answered for free on the [http://www.netbeans.org/community/lists/ NetBeans mailing lists], but no guarantee is offered as to the veracity or promptness of anyone's answer (whether by Sun employees or community members).  Also, [http://blogs.sun.com/NetBeansSupport/ the support team's blog] has tips on how to use NetBeans effectively and become more productive.
Free community support: In general, support questions concerning the IDE are answered for free on the [http://www.netbeans.org/community/lists/ NetBeans mailing lists], but no guarantee is offered as to the veracity or promptness of anyone's answer (whether by Sun employees or community members).  Also, [http://blogs.sun.com/NetBeansSupport/ the support team's blog] has tips on how to use NetBeans effectively and become more productive.

Revision as of 18:39, 9 November 2009

Would NetBeans consider a commercial support agreement with us for a particular version of the IDE?


Yes, commercial technical support is available for the NetBeans IDE. Sun Microsystems has offerings Sun Developer Expert Assistance (DEA) for per-incident code-level support, or Sun Software Service Plans (S3P) for Developers for escalation of defects for NetBeans. For a full comparison of these offerings, see the Sun Developer Services Buying Guide.

Free community support: In general, support questions concerning the IDE are answered for free on the NetBeans mailing lists, but no guarantee is offered as to the veracity or promptness of anyone's answer (whether by Sun employees or community members). Also, the support team's blog has tips on how to use NetBeans effectively and become more productive.

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