VoiceOfCommunity

Voice of Community (VOC) Process

Status

We are sorry, but currently the Voice Of Community program is suspended. In spite of that, during 18 VOC meetings in 2009 the VOC team together evaluated over 60 VOC issue candidates, brought interesting ideas and helped to fix some of the problems. We very much appreciate all the hard work of VOC Captains. Thank you guys and gal!

Why?

Active NetBeans community is rapidly growing and similarly its feedback. Increasing overall satisfaction with NetBeans will support Word of Mouth adoption of the IDE which will support further growth of NetBeans userbase. That's why we need a coordinated process whose primary motivation is to fix issues not only show that we care.

What?

  • listen to community not only during stabilization phase (NetCAT)
  • incorporate input from community into release planning
  • try to address as many issues as possible throughout whole release cycle

When?

Now i.e. since NetBeans 6.7.

Who?

VOC miniteam consisting of:

How?

  • monitor sources [1] of community feedback
  • identify actual VOC topics [2]
  • meet bi-weekly online, discuss, select hot VOC issues
  • consensus (each representative has a Veto)
  • forward VOC issues for resolution to responsible i-Team & track progress
  • only limited # open VOC issues at once per i-Team
  • VOC issue has priority
  • public voc@netbeans.org mailing list - single channel for VOC feedback
  • each identified VOC issue ends up in IssueZilla + reply to its source
  • monthly summary reports

Criteria?

  • all VOC topics reported as issues & evaluated
  • fix 30% of issues reported by community

Schedule?

  • VOC process published externally, list created (12/1) done
  • requirements [3] for VOC captains specified (12/2) done
  • application form created & tested (12/4 - 12/8) done
  • application form deployed & activated, public announcement (12/9) done
  • application form closed (12/15) done
  • best 2 candidates selected, public announcement (12/16 - 12/17) done
  • prepare kick off chat (time, agenda) (12/18) done
  • chat (VOC process fine tuned) (1/8) done
  • VOC ready to start (1/9/2009)

[1] nbusers@netbeans.org mailing list, netbeans chat, blogs, forums (DZone, ServerSide)
[2] big impact AND reporter is known AND is reproducible
[3] VOC captain should ideally:

  • be registered at netbeans.org
  • be knowledgeable Java developer
  • use NetBeans as his/her primary IDE
  • be known to NetBeans community for at least 1 year
  • be willing to spend several hours per week on monitoring sources [1] of community feedback and meet bi-weekly
  • be an approachable person

Chat transcripts

January 8, 2009
January 23, 2009
February 6, 2009
February 27, 2009
March 13, 2009
March 27, 2009
April 10, 2009
April 24, 2009
May 15, 2009
June 5th, 2009
June 19th, 2009
July 3rd, 2009
July 31st, 2009
August 21st, 2009
September 11th, 2009
October 9th, 2009
October 28th, 2009
December 22nd, 2009
January 22nd, 2010

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