IncompleteIssues

Closing Incomplete Issues

Process

  • When user doesn't provide enough informations to solve an issue then issue is marked with INCOMPLETE keyword by either developer or QE.
  • the reporter is requested to add some helpful info to the issue
  • QE will go thought the list of INCOMPLETE issues every 14 days
  • QE will close those issues where the user didn't add the necessary information in last 14 days. This information is required to address/fix the bug

Goal

  • get feedback from user that doesn't care that his bug was marked as INCOMPLETE
  • get rid off old INCOMPLETE issues that we cannot do anything about because of the lack of informations

Possible messages when closing issue

Since requested additional information haven't been provided this issue was closed as INVALID. However, we still consider your report important for next development. 
Therefore, please, if you experience this issue again feel free to reopen it and submit additional information as well. 

Thank you for your support. 
Reporter didn't provided required information for more than 14 days. 
I'm closing this issue as worksforme, as we are not able to reproduce it with available information. 
Please, feel free to reopen when you face the problem again but attach the additional info.

thank you for report
Thank you for report! We are not able to reproduce the described problem. 
Informations you've provided aren't enough to fix the issue. You haven't added comment with steps to reproduce/system info/messages.log to the issue as requested. 
We are closing as worksforme for now. Please, add requested informations and reopen it if you are still able to reproduce this issue.
Thanks in advance.

Possible messages when requesting more informations

Dear reporter, 

all INCOMPLETE issues are changed to INVALID after 14 days of being INCOMPLETE. Please attach requested information in case you still experience described troubles. 

Thank you a lot!  
Dear reporter, 

all INCOMPLETE issues are changed to INVALID after 14 days of being INCOMPLETE. . The time for your issue has expired already but we consider this as important issue, thus, 
please attach requested information in case you still experience described troubles. Otherwise we will have to close the issue. 

Thank you a lot!  


List of INCOMPLETE issues

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